It was 2pm and I was just getting to JFK for my flight that was supposed to be at 3:55pm. I figured finally I get to have my vacation to a start and my flight was supposed to have a stop in between meanng it should take 4 hours total to arive at SJU puerto rico and I was ready for that extra hour. ...
Please help me understand how a simple weekend trip for a security conference in Vegas could be ruined by the mediocrity of your standard service. Let me preface the following with the fact that the last time I took American your airlines had left me stranded in Chicago for 3 days, and wouldn't let ...
In this day of technology, where at anytime a customer service desk can be eliminated with a touch screen kiosk, why are the ones who are fortunate enough to have a job so rude? Generally, I am not a person that will call in or write in to a company to complain. However, after a recent experience ...
This is my letter to Gerald Arpey, Pres. Brian K. Reid (my spouse); Courtney Rogers (our daughter); Amanda Reid (our daughter); Jessica Reid (our daughter); Jesse Reid (my brother-in-law); Barbara Reid (my mother-in-law); were supposed to fly out of OHare Sunday 05/11/08 at 3:40 P.M. When we ...
This company sucks! We'll never fly with them again! ...
American Airlines was awful to me. They lost my luggage on a flight from Shanghai to Chicago (or delayed as they like to call it). They offered absolutely no accommodations to me. Although they found the bags the next day they sent them to the wrong address, my parents address rather than mine! My ...