I contracted a service for DSL Internet Pro from AT&T on 03/11. I have been paying $19.95 per month for the Pro package which runs at a speed of 3.0 Mbps. I recently found out that I have been receiving the Basic Package which runs at a very slow 768 Kbps at the Pro Package price. At that time ...
Called ATT to report sluggish DSL speeds. Spent the next 3 hours getting mis information, phone call backs that went dead. Outsourced call centers to other countries added to lack of effective communication. Their escalation process does not work well. Went round and round with poorly trained ...
Well, consumers get ready for the bend-over treatment from AT&T again. I just received an email informing me of the updates to their TOS. Among the many changes they are making one is included that will force consumers to pay excessively higher rates for internet access by forcing them into a ...
I can't believe that we trusted AT&T Yahoo with our personal data, paid in full for their internet service, and now our computer has been hacked into. I felt at times that there were keystroke problems when we were entering passwords into our internet email and account fields even with ...
On 6/12/07, I called AT once you get in you can't get out! ...
January 25 To Whom It May Concern at AT&T customer service: I have been trying to find out about my $50 rebate mailed in over 3 months ago. I contacted a person on 1/11/07 to find out the status. He said a new check would take 1 week to reissue. On 1/23/07 at 10AM I spoke with Cassidy (employee ...