Purchased a leather couch 09/00 from Homelife. Finally received 2/01. Notified Stainsafe 11/01 of tears in couch and broken recliner mechanism. They sent someone out in 12/01 who went over the furniture and "placed a claim". In 1/02 we received a letter from Stainsafe stating "all ...
I bought furniture from Bassett Furniture store in 7/02. Purchased stansafe protection for my new furniture. December 04,02 I called and said fruit juice had been spilled on my couch. It was not until February that a technician showed up. He tried to get the stain out but made it worse. On March ...
I purchased my warranty last year through Value City furniture. I filed a claim in May because I had some stains on my furniture, needless to say here it is almost November and I have yet to see a technician. I have called repeatedly and nothing has been done. Three times I received these post ...
We purchased a 3 piece leather furniture set from The Roomstore in 1999, we also were talked to buying the "warranty". They made it sound like they would repair anything. We were given a cleaning kit from Stainsafe, which included an ink remover. We had a tiny little ink stain on one of ...
I paid for a furniture warranty with Stainsafe Companies, that was supposed to repair damages/or replace furniture if needed. They had a technican come out to my house and take pictures of my leather sofa. The technican said that my leather sofa needed to be replaced and could not be repaired. I ...
A big factor in deciding to buy a leather couch was that I could purchase a protection plan that covered stains, rips, etc. My fist call to STAINSAFE was 3/13/02. Tech came to my home, said couldn't be repaired. STAINSAFE sent letter saying a replacement part would be at my home in 8-12 weeks. My ...