I purchased my warranty last year through Value City furniture. I filed a claim in May because I had some stains on my furniture, needless to say here it is almost November and I have yet to see a technician. I have called repeatedly and nothing has been done. Three times I received these post cards stating that a technician tried to call and was unable to reach me. I called them back and said they were a lie because I have voice mail and no one never called.
To make a long story short, I left messages for a supervisor to call. Never received a call. Now I have filed a report with the Better Business Bureau because my warranty is not being honored. Value City, who I got the warranty through also called StainSafe and nothing was done. So we will see what happens because I paid a $'100 for this warranty and this is ridiculous. Consumers should not have to go through this and I fault Value City Furniture also because they should know what type of company they are dealing with.
I'm tired of people/companies trying to get over on me and for anyone who can't get the issue resolved on their own call the Better Business Bureau and the Attorney General in your area.
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