A big factor in deciding to buy a leather couch was that I could purchase a protection plan that covered stains, rips, etc. My fist call to STAINSAFE was 3/13/02. Tech came to my home, said couldn't be repaired. STAINSAFE sent letter saying a replacement part would be at my home in 8-12 weeks. My ...
In the past, I've had dealings with StainSafe without too many problems, although they were unbelievable slow in responding to my claim, so when I made another furniture purchase, I went ahead and purchased their services again. But this time it was ridiculous. I bought protection for my new ...
Does not honor its warranty agreement... After purchasing a 5-year comprehensive furniture protection plan that was supposed to guarantee the Stainsafe "treatment" to a sofa and loveseat against stains "of any nature" the company denied the claim. Burdines Department Store part ...
I purchased a couch with a 5 year warranty from Scott Scruptrine in Michigan. A year later, my warranty was sold to Stainsafe. Since then, the material on all of my pillows has frayed away from the seams. I called stainsafe and a technician was sent to my house within weeks. The technician told me ...
One year ago we purchased a leather sofa and love seat and paid$200 for the Stainn safe "Protection" warrentee. It is to protect you against tears rips stains etc. Less than a year after purchase both the sofa and love seat had splits on the side of the cushions and the sofa cushions were ...
Stainsafe offers a $100.00 5 year leather protection plan. To keep the long story short they never honor it. I won a judgement against the company for $2,000.00 in a California court. It is virtually uncollectable. I practically have to fly to Florida, hire a private investigator to get a hold of ...