Since installing my security system, my account was mishandled from the very beginning. I was told the security camera's are wireless, they are not. Also I was told that these camera's would operate without WIFI, that was incorrect as well. The camera's and door look was not installed because of ...
I was with Vivint for over 5 years. When I moved out of the house that I had Vivint’s alarm system in, I rented out that house and left the alarm as a perk for the renters. When I eventually sold that house Vivint wouldn't allow me to cancel the contract even though I no longer owned the home and ...
I purchased the vivint alarm and heat monitoring system in Feb for a 42 month commitment.in Oct I returned from a trip and my air conditioning was off. A service tech came, changed the batteries in the thermostat and the system resumed. I thought there was something wrong that got fixed. I left Dec ...
I went into an agreement with Apex Home Security in April. For three years I had a written agreement for home security.in 2012 the name changed to Vivint Home Security. I called to discontinue their service when my contract was over and I was told I was singed up again for another year. I did not ...
When I started with APX—now Vivint I was shown the 30-day cancellation policy. That was 5.5 years ago. But after just now canceling due to moving next week, they relate that the 30 days is really just 30-days before the precise date of the "renewal date, " which is one specific day each ...
APX sold me a honeywell alarm unit. APX became vivint, the unit never worked again, as the contract with honeywell was lost. A vivint tech came out and confirmed the unit was fried and they could not replace it. They agreed to refund me the money they had withdrawn from my account from the date the ...