Complaint / Review
Vivent Home Security
Vivent retains customers by trickery, which should be a crime. They don't inform you that you must cancel in writing and then extend your contract for another year. DO NOT sign a contract with Viven
Vivent retains its customers by trickery. They will not let you cancel your service, even though you have fulfilled your contractual obligation. I called Vivent customer service in November 2012 to try to cancel my service and was told that my three-year contract expired in December 2013. I informed the representative that I intended to cancel in December. I was not informed by her that I needed to submit a cancellation notice in writing. Today, January 5,2013, I called them again to cancel my service and was informed that my contract was extended for another year because I did not inform them in writing. The attitude I encountered by the representative was too-bad, so-sad. I will never again do business with this company and hope that you don't either.
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