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Found 70 reviews / complaints
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Dell
Desktop failed after purchase, warranty and return policy misrepresented

I purchased a Dell 570 desktop on June 13 delivery date was June 27 and yesterday it died, the hard drives disappeared and they won't help. I called and called all they told me was that if I wanted it fixed it would be 120$ after I purchased a 2 year warranty at ordering. Needless to say that they ...

Dell
Repeated laptop failures fixed only after Better Business Bureau reports

I purchased a new Dell Inspiron about 15 months ago. Immediately started having problems with the laptop, and called Dell on a regular basis. Every phone call lasted about 2 hours and included multiple transfers due to different departments, different problems, heavy accents, false promises, etc. ...

DELL Computers
Laptop warranty expired and next day hard drive crashed?!?! Tech support answer: you can buy a new one

I have been a faithful Dell customer for nearly 10 years now. I buy a new desktop and laptop every 2 years. Last year, I bought a laptop and it has been nothing but trouble since. The laptop is used for homework and research. On May 1st I returned home from work to start homework only to find ...

Dell Inc., USA
Consumer fraud

I bought a Dell XPS M1530 laptop in march with a 3 year warranty, customized.in 5 month the harddrive broke along with the speakers (my computer froze and I lost ALL the data), after replacement made 5-6 months later it froze again and the motherboard was exchanged along with a new charger. 2-3 ...

Dell DataSafe Online Backup
Does Not Deliver Service As Promised!

I purchased a Dell notebook computer in 2008.included with this system was a trial offer for Dell DataSafe Online, an online backup/restore/sharing service. After the trial period ended, I activated the product and also upgraded to their BEST offering (100GB storage). I did this on 1 March. I paid ...

Dell Inc., Dell Computers
Repeated hard drive and heat sink failures, repair fixed nothing else

I purchased a Dell Inspiron 1525 laptop in 2007 from Best Buy and within the first year I had 3 hard drive crashes and one heat sink issue. I also had problems with the computer rebooting by itself as well. I contacted Dell in November to explain my frustration regarding the laptop. It's obvious it ...