I purchased a 2010 Toyota Tundra Limited from the North Houston Carmax, that apparently had an aftermarket alarm, which malfunctioned within 3 months of buying the truck. I never thought about the alarm as the truck is basically new (4k miles) and the key chain / control functioned correctly. Once ...
In December of I experienced trouble with my Honda CR-V which I purchased from a different Car Max. As I now live much closer to the one on the North side of town, I called them and they said "Sure, bring it in." When I explained that it was not starting, they insisted I could drive it ...
My wife and I financed a Ford Explorer from this Carmax in Jan 08. This is not against the Salesman, he was understanding and very helpful. This is against the service area of Carmax. According to our warrenty we have 30 days for any problems that might occur from structual. Then we have 3 yrs / 36 ...
I bought my car on Wednesday 1st February. Overall, I was impressed with the transaction. It was smooth, I got the financing I wanted, and compared to my other experiences with used car dealers, it was fast. When I bought the car, I did notice that certain things were not functioning such as the ...
I sent my first letter to the CEO and it was received on 7/18/05 based on return receipt. I have not received a response from anyone regarding the poor service at Carmax. I will pickup where I left off on the first letter. 7-25-05 Pressurized Hose severely cracked on both ends. Both ends of hose ...
On 07/03/02 I purchased a 99 Mercury Cougar. I took a road trip to San Antonio on 07/29/02 the car broke down within the 30 warranty period. They told me that it was a speedometer sensor so that's why it wouldn't shift out of second gear. I didn't get my car back until 08/09/02, then it was still ...