Purchased glasses online, customer service at that point was eager insinuated this was a USA company. Package arrived with a Hong Kong return address. Glasses arrived broken. After a few attempts to enquire as to what to do with the glasses they responded. Was initially told to go to a Optical shop ...
The eyeglasses I ordered were received bent and found one of the lens had fallen out when package was opened. (even though glasses were in hard plastic case) After reinstalling the lens and trying the glasses on I could not believe how far off the prescription was. The glasses were complete junk. ...
I purchased glasses on line with this company. You are required to submit your prescription to them after picking out your frames. I had just had glasses made at a private optician so I used the new prescription to order from Zenni. The prescription I received on the glasses I ordered was ...
I ordered three pairs of glasses from Zenni Optical. One was supposed to be a full set of frames, with lenses that have an anti-glare/anti-fingerprint coating. The other two were meant to be empty frames, used as backups if the first frames got damaged - prior experience has taught me that Zenni's ...
I ordered a pair of glasses and they were made terribly wrong and fell apart when I took them from the packdage. I wanted to get my money back but they said it was not an option that I needed to send the glasses back. I sent them back and when I knew they had recd them I called. I was told to wait ...
Received a prescription ordered online that was incorrect. Was told I entered values wrong. NO replacement lenses anyway. Only new glasses. There is no way to attach prescription so can't prove right or wrong. Took 3 weeks to get glasses at $29.By the time I get through VisionWorks is less ...