Almost 12 year customer. Thought paid on line? BUT apparently didn't go through so today did not pick me up? Called and informed had to catch up bill and then added $30 in fees. Said tried to call # on file (fax) twice to tell me. Are you deaf, didn't you hear a fax tone? 12 year old account that I ...
Late first time in almost 12 years, you didn't so much as mail late notice - plainly on my account is to email me, but they don't look there? What good is it? Didn't pick up and harsh, gotta pay and then reactivate acct. Poor practice. ...
We prepaid for 3 months of trash pick-up service from Waste Management starting early in 2012. In December of we had a new invoice to pre-pay for another three months of service, but money was tight for us, and we couldn't keep the service. In late February things got better for us financially and ...
W.M. picks up 2 dumpsters at 4am right outside my bedroom window in the quiet apartment complex where I live. Tim Chapel the route manager has been told several times about this issue and has done nothing to help. The contract says they cannot pickup residential dumpsters before 8am. Terrible people ...
I ordered a residential dumpster to be delivered today. 2:30pm and still no dumpster. Call their support line and was told it could be delivered up until 6:00pm. Questioned if I would have to pay for the day since I lost all day use of it and was told yes. I was told I should have ordered it for ...
Waste Management has the worst customer service I've ever dealt with. They are very nice and courteous but can't or won't do anything to help customers with service issues. I paid my bill a month ago, and in that month they missed my trash twice, picked up my cans, promised to have them delivered a ...