The fees increased every month. When I spoke with customer service about it I was told that prices do indeed "fluctuate". I explained that using the word 'fluctuate" implies an up & down but I had yet to see the down part of the "fluctuations" in my bill. They then ...
Cancelled service Jul 29 effective Aug 1. Continue to receive bills and collection notices. Spoke to someone in customer service at least monthly to find status of credit. Customer service cannot transfer me to anyone higher in authority, to speak to. Still not resolved after spending 15 more ...
Waste Management removed our garbage tote in error (should have removed former neighbors tote instead). Despite repeated calls to company to return tote they claim we have to wait up to 7 business days for tote to be brought back even though it was their fault. Wow, never dealt with such horrible ...
On Wednesday January 9 a Waste Management employee came to our home and took our garbage tote in error (they were supposed to pick up a former neighbors tote instead). They did not check the address or serial number on tote to make sure they had the right one but instead just grabbed the first one ...
Waste management hides behind the fine print of their contracts even for residential customers. The first time I tried to cancel my service and they told me my contract automatically renewed for another 2 years. I managed to get them to drop the price by switching me to a smaller dumpster and ...
Waste Management doesn't pick up the trash then they send me incredible late fees, they told me they would waive the fees for reinstatement then they charge me additional fees to cancel service. After I called them to cancel all of a sudden I can get help. NO THANKS! These guys are totally taking ...