I believe I started with Verizon in 2001. I got my phones on discount, kept the contract, and always paid my bill with a credit on my account. This year I needed to start saying money and the phone was one of the things that needed to change. I owned my iPhone 4, there was an $80 credit, and I was ...
Verizon 's customer service rep assured me I could merge my iPad's account with my cell phone account and I would save money. I asked if I would have to pay an activation fee, and she insisted I would not because my iPad account already was active. So I agreed. My first merged bill arrived, and ...
My router won't respond to my desktop. All my other devices work fine wirelessly, but not the Ethernet for my desktop. The employees that work at Verizon help centers are a bunch of freaking morons. There are no problems with the wires I use. I always get 'error 651' when I try to connect. I have ...
If there's a Verizon employee better than Katelyn I don't know who it could be. When I took my ailing phone in the store I expected: a long wait - didn't have one, a grumpy employee who knew nothing - and instead I got Katelyn who knew everything! She was professional, yet cheery, fast yet ...
I got FIOS installed on Jan 26. I received my first bill and was $100 over what was quoted. I emailed at least 10 times to Mr. Sullivan office to correct. Was referred to D. Terry who was worthless. I canceled my service on Feb 23rd, returned all the equipment. Today I get another bill even higher ...
I have purchased long distance minutes via MCI and have over 3,000 minutes remaining. Verizon has cancelled the service and replaced it with another, but is honoring minutes already held by customers. Since the new service has been promoted, I am continually told I am unable to access the line to ...