It seems that since United Airlines emerged from Chapter 11, they no longer have a policy in place for damaged "soft" luggage according to Kathy Blanchard, the attendent at the United Airlines baggage claim office inside Tucson Internation Airport, Tucson Arizona. The definition of ...
I am a Premier Executive with United's frequent flyer program. Typically when I go to the sight I log in and book flights. Recently I checked the flight availability and price prior to logging on with my frequent flyer number. After logging in the price went up $400.00. I suspected a mistake, ...
The last 4 times that we used United our existing reservation was changed to flights with longer layovers and longer flight times. Not even one flight that we had booked in advance remained as we had booked it, the new flights that were "created by the automated system" resulted in up to ...
United Airlines customer service is outsourced to India. So callers get to talk to a nice but condescending person who is not sufficiently empowered to resolve serious issues. If you call corporate to speak to one of their customer service folks, you are promised a return call within two days that ...
I made the mistake of flying United recently from LA to Denver. On the return flight, we checked in at curbside. We checked in several hours prior to flight time. As we walked into the terminal we noticed that we did not have seat assignments. So we went to the counter and waited on line. And ...
To make a long story short, we had a flight from Hong Kong to Vietnam and we were unsure of the baggage weight restrictions because the info online was a little confusing, so we decided to be responsible and called United's international line to find out what the restriction was. We were told each ...