Didnt get paid for my training and didnt care bout my health nor didnt they give us water while we was out there from 1130 too 900 pm ...
I received a letter from TXU stating that i owed them for a bill at an old address. The dates for the bill that the electricity was charged, I was not occupying the residence. I called TXU and they told me that I could have more than one account in my name and that they received a letter from the ...
WE are so angry with TXU that we plan to not only have our legal counsel contact them, but we plan to lodge a complaint with PUCT, the Texas Attorney General's office, the BBB, the local news media, and relevant internet blogs. The way they have handled this "bonus prepaid Visa card" is ...
If you are tired of dealing with TXU you might want to try Ambit Energy. I have heard that people can actually talk to customer service and can understand them with Ambit. Apparently when you call TXU you get to talk to someone that does not understand English. If you are interested in switching go ...
Customer service for existing accounts is an absolute nightmare. I had a super high bill in February (higher than July or Aug). I called immediately—talked to someone in Pakistan. I waited the two weeks and no answer to the complaint. No explanation of what the investigation revealed. Today I have ...
TXU needs to hire more support people. Their automated system is near impossible. The hold times are ridiculous. They should review the hold times and hire more people based on hold time. If it is more than 5 minutes over a period of 30 minutes, hire another person... I have been trying for days to ...