I requested a simple procedure, to change service from an existing electric meter to a new one. An appointment was made for the following day for the serviceman to meet with my contractor. The serviceman did not appear. When I returned to the city after being away for a week, I began calling on ...
My husband and I are selling a home in North Central Texas. We signed up with TXU energy to provide the electrical service. For several months we received bills ranging between $20 and $25. The home is completely empty. Thermostat set to 62 for the heater, just to protect against frozen pipes. So ...
July I was getting hit extra hard at my small store in Dallas on electric bills, and I felt like I was being overcharged so I called to ask TXU for help. I thought maybe there would be a better plan out there to help save money. The first representative I talked to said that TXU provided a new plan ...
We received several conflicting statements for electric service. Several telephone calls to attempt clarification took more than 30 minutes each. Kept getting transferred to different departments and "customer service" agents. Agent refused to allow contact with a supervisor. I paid the ...
I received a bill this spring from TXU for over $1200.00. They stated that I had missed a payment and this was a double bill. I barely pay that much all year for my electricity. When I called and talked to someone there they said the statement on the bill was false. The man said I did not miss a ...
My story is very similar to all the ones I've seen posted here. While many people (most?) have paid a bill late at one time or another, I realize this is not TXU's issue. They are running a business and truly don't have to care what personal issues arise with any of us. I do, however, take issue ...