I'm writing about an apparent deceptive business practice by TiVo and the complete unwillingness of customer support to remedy my situation. In summary, I purchased a package with 1 year pre-paid service with the intent to activate later. Upon opening the packaging I learned that it had been ...
Poor Service Tivo has the worst customer services I have ever seen. They were not capable of making a simple credit card information update wich resulted in me having to call over six times and loosing many of my recordings. Not only were they not able to fix a simple problem but the make you wait ...
My husband and I have enjoyed TIVO for well over a year and a half.in May I called your Customer Service number to cancel my account due to a recent move. The representative I spoke to was both professional and pleasant and informed me that my account was cancelled. Now, 6 months later, I have ...
I am SOOOOOOOO tired of paying high cable bills. I recieved a Tivo over the holidays and have to say it almost makes the comcast bill palatable - and thats saying a lot! I have a D2T2 and now there truly is always something worth watching when I have a moment:-) ...
TiVo charged my credit card for $142 I did not authorize. In October I paid TiVo $12.95 by credit card for a month trial of the service. I cancelled the TiVo service at the end of the first month, at which time the billing rep told me it was cancelled within the trial period and gave me a verbal ...
After leaving my home, I stopped using the service. I received a letter stating to pay off the last couple months and that I will no longer be charged any fees or cancellation charges. I paid the balance in full online via their website (www.tivo.com). The balance stated zero. A couple months later ...