My name is Marcus Johnson. I was stationed at FT. Hood, TX from 11. I received my Time Warner membership in 2006 before my second deployment to Iraq. I could not discontinue my service before the deployment because of the fast pace to leave. So I stored the time warner digital box in my storage. I ...
If you pay on line, and there's a problem, Time Warners default position is that you made the mistake and you are charged a $25 fee. No quetions answered period. ...
After subscribing for cable and internet service at my house I was told that both the activation and installation were contingent upon the termination of the previous tenant's account. A process which ended up taking eleven days. Ten days, twenty three hours, and fourty five minutes longer than it ...
The customer service experience at Time Warner Cable is horrible beyond belief. Basically non-existant. If you have any other option, use it. Minimize what you get fromj Time Warner Cable — do not choose extra products. They provide terrible, terrible service. You will spend entire days waiting for ...
I've spoken with seven of TWC's "operators" to give them current credit card info for my autopay. Pretty simple - they charge my card and my bill is always paid on time. Should be simple. The operator (s) obviously cannot do a simple job of entering correct credit card information. They ...
My cable bill is on autopay to my Mastercard. The card was compromised by a vendor and MC cancelled my card and overnighted me a new one. I contacted all utility companies with the situation and new payment info. All handled perfectly except TWC, who, after 48 minutes and 4 employees, still ...