I never have experienced this bad a customer service experience before. The man on the phone in billing was so rude, this is how tw their treat customers. They sont send me a bill then turn off my service. I had the internet service for a year then recently got tv service in july never recieved a ...
I have had an ongoing dispute for approximately 5 months regarding billing and service interruptions. I have had four separate appointments for technicians to come out to my home to correct the service interruptions, but they still continue two to three times a week channel not working and ...
I called to complain the other day about no tv guide on channel 20 for some time. They told me the decision came down from up above and it just happened. The 20 minute phone call resulted in no answers. He told me to go to the web site and look for the feedback button to submit my complaint. I cant ...
I have lost ALL respect for Time Warner Cable. As if the ridiculous amount of money they charge for their services, the frozen pictures that are most annoying and the loss of CBS weren't enough I am now in a battle with them for $150 they refuse to credit to my account. I have been a subscriber for ...
Time Warner claims that we signed a two year contract when it was a "no-response" contract. Amidst the tons of advertising mail came a document that said if we did nothing we would auto-renew. There was no signature involved or required. The document got tossed as advertising or we missed ...
I signed up for Time Warner Cable because they offered Showtime. My Showtime has been blacked out since August 2nd due to a squabble between TWC and CBS with no end in sight. I an getting 2 inferior channels (that I don't want) in place in Showtime. I have contacted customer service 3 times via ...