I've been quite a long time 7 year client of time-warner service, I've always liked their roadrunner web service, nowadays I'd a scheduled appointment together to deliver a specialist out between 8-10 am, the man never confirmed, and so I named at 10:30 am PLUS THEY GAVE THE GUY THE INCORRECT ...
On June 18, Time Warner came to install a DVR in my bedroom. I ask the gentleman to please remove his boots, I had install a new carpet that cost me $700. The gentleman didn't listen and walk on my carpet, and the gentleman had tart in his boots marking my carpet. I may the complaint the same day, ...
The technicians are great! But customer service is horrible. They don't know what they are talking about, one says one thing and another says something different. The billing department can't make up their mind if they bill ahead or for the past month. I was charged twice for the month of November ...
I have tried to log in online to use paperless statements for Time Warner Cable. I live in Texas. I cannot make the site work. This company charges. 99 for paper statements! But we really dont have much of a choice on how we pay if the site doesnt work! I dont suggest phone payment either, you ...
I have been with the same cable company for over 30 years. Staying loyal through all of the company changes. Never a late payment. However the last several months has been a nightmare. I have had many cable boxes the last year. All of whom have been a problem. I finally got a box with a DVR and the ...
We have been doing business with Time Warner Cable for about 25 years. Other than the steady increase in their rates, along with lowering channel access, we've never had any issues at all with them. Recently, when we decided to pay our bill online via our bank and the payment wasn't posted in a ...