In august I was on a month-to-month plan with T-Mobile which I had been with for a year. Prior to that I had a year contract with them. Anyway, it was time for me to upgrade my tri-band cellphone. When I called T-Mobile to see what offers they had on these they stated that if I renewed my contract ...
I have a detailed letter I could submit to you. Basically they are trying to charge me for minutes that were billed to me after my billing cycle was closed. They added them to my next bill approximately 14 days later, that then resulted in putting me over my minutes only 10 days into my next ...
Due to being in an area without service, the customer rep. (Candy) offered to suspend my account without charges which I specifically asked about. I was surprised but happy about the news. Hence, why I asked for the rep's name. Well, I've been getting charged for not having service (suspended). ...
Had T-Mobile service for about 2 years, originally on a 1 year contract, but continuing month-to-month. Called to have rate plan changed to a lower one. Phone rep asked if I wanted to renew contract and I specifically said no. There was a rate plan for 1000 minutes at 39.99 on the internet, but rep ...
I was a satisfied T-Mobile customer for 11 months. The price was right and phone service were great. The (lack of) customer service at the beginning on the 12th month frustrated me more than any other experience I have ever had. Either none of their CSRs have the same training, or they are coached ...
I returned merchandise to the store for a full refund in the amount of $104.21 on July 9th and I still have not gotten my refund. I have never seen the store manager, Thad Riley; he has never been there when I have gone to the store and he does not return my phone calls. Customer service keeps ...