Personal experience with T-Mobile: 1, Phursed phones on the internet got sent to the wrong address since they made a mistake of the stree addess 2, Feature "internet direct call" enabled without my knowledge, cost me hundreds of dollars ($120) later on for international long distance ...
I was initially misinformed by my salesperson over the phone about how roaming fees and charges occur. My uncle passed away and I incurred $360 in roaming charges in 3 days! I called the customer service to set up payment so I could keep my phone active and they told me to pay what I could now and ...
When we renewed our contract with T-Mobile we asked them to check an address for coverage and they did. They said that I would at least be able to roam and they were going to put a tower there in the next few months with these new phones. I took my phone down to the place needing service and it ...
T-Mobile sent me a text message giving me my account password and billed me for it. I received another text message from a third party that I never asked for and again was billed. All in all, T-Mobile billed me. 40 for these messages. When I called T-Mobile to request this "feature" be ...
I needed a new cell phone. The first Razr they were hawking was flimsy (an older model). One (there were 2 "gentlemen") showed me a "special" phone. A black matte V3 very nice-not tied to any service provider. He told me they sold a lot of them, that he only pulled them out for ...
Dear All, Do not go with this company for your cellular service! A couple of years ago when I first signed up with T-Mobile they really were number 1 in customer service. Since then they've gotten extremely cocky and their customer service has taken a dive for the worst. I was cancelled for ...