Straight Talk is an absolute failure. The company's website has always failed to deliver the needed information I requested. I can never contact customer support. The customer support people are general English as a second language type of employees and it is very hard to communicate. This service ...
I made two web purchases of phones and service from Straight Talk. I received an email confirmation for the first phone purchase, but not for the second. So, I called Straight Talk (at 11:00am on 5-19-10), and reach a "customer service representative" (Mina) who, after I asked her a ...
I have had StraightTalk service that I purchased at Wal-Mart for almost 1 year. The service itself is great, but their customer service has been beyond disappointing time and time again. My current complaint is that I cannot get anyone on the phone to help me with an issue that I cannot make calls ...
The trick is to immediately ask for a supervisor... It takes FOREVER but they apparently have 2 levels of security within their system. The people we can get on the phone 1st, only have access to level one which doesn't help a thing. You literally have to get an actual "supervisor" on the ...
I purchased a phone from Wal Mart and it was one of the Straight Talk phones, well I let it go out of service and I tried to reactivate it and I can't hear a word the representatives speak cause they don't know freaking English and they don't help you at all I have had my phone for weeks now and ...
This should be an considered a nice affordable plan. Unfortunately, they are doing some things which make it a rip off: 1. They charge you for calling for customer service - they may make you wait 10 minutes to talk to a person while they are racking up money. I complained about it and all they can ...