I made two web purchases of phones and service from Straight Talk. I received an email confirmation for the first phone purchase, but not for the second. So, I called Straight Talk (at 11:00am on 5-19-10), and reach a "customer service representative" (Mina) who, after I asked her a question, proceeds to hang-up on me. A few minutes later, I called back and went directly into hold. I waited for a while, and then decided to see how long it would take Straight Talk to answer my call. I waited for 46 minutes and 10 seconds before I had to hang-up and run some errands in town. Called back at 12:30pm, and I've been waiting now for 1 hour and 20 minutes... And I'm STILL waiting. Normally, I would not wait on hold for this long, but there is no other way to contact Straight Talk - aside from snail mail - and I need to check on just what charges they have or have not processed. Their hold message keeps telling me over and over how important my call is to them, but after holding now for over two hours between the two calls, I am certain that my call cannot be that "important" to them.
Needless to say, Customer Service is not a strong concern for this company. They appear to be like so many other American corporations - cut corners so that we can provide only a nominal "service" and then place what profit they can muster into the accounts of their management team. Disgraceful.
If you're looking for cellphone service with no contract entanglements, do yourself a big favor and look elsewhere.
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