Complaint / Review
Straight Talk
Ask For A Supervisor To Get Past Level One Support

The trick is to immediately ask for a supervisor... It takes FOREVER but they apparently have 2 levels of security within their system.

The people we can get on the phone 1st, only have access to level one which doesn't help a thing. You literally have to get an actual "supervisor" on the phone and they can really be helpful.

Now that I know this, I will never speak to a level one frustration again