I had a very bad customer service experience with Sears concerning the purchase of a washing machine and dryer. The nature of this is as follows: 1.) It smelled of "bait and switch". 2.) Sears displays items on their showroom floor that are "not available" but customers may not ...
The service man was excellant. My complaint is with the people that answer the phone at the repair center. My Hot Water heater quit working. I was told my only option was to wait 7 days for the next appointment. I have a wife and two children, waiting 7 days for hot water is not an option. I asked ...
Took having three tool carts deleiverd before I could keep one not so damaged as to be unusable. Item weights over 100 lbs but only has 1/4 foam packing that was totally broken up. Shipped out of China. Even the one I kept had damage, but tired of ordering and returning UPS. ...
I placed a service call to Sears on Monday July 6 to repair my 2 year old $1,100 Kenmore washer. They gave me a scheduled time of Wednesday July 8 between 8am - 12. I have called them repeatedly because it is now 12:50 & the technician has still not shown up. This is unacceptable!!! This also ...
I went in for tires and an alignment and besides that it took 5hrs and one phone call that my vehical was ready when it wasnt, It was 15min until thier closing time and they tell me it is ready so I pay for everything and I go out well I have no brakes. When I went in I had brakes. These people ...
I went to the Sears at Collin Creek Mall where they had an in store display with a sale tag dated 1/04-1/31 and this was on 1/23. The item was a bow-flex dumb-bell hand weight set for Sale for $199.88. The store did not have this item, claimed they didn't sell it anymore, yet still had the printed ...