Having a maintenance agreement, I feel that I should have good service but I do not. I call the repair department to set an appoint because my window unit had some ice. Being that I have high blood pressure and my little boy have life threatening asthma I needed service that same day. And I was ...
I had a scheduled appt on aug 10, repair technician came stayed two hours to fix part. He realized it was not right part. He ordered another part, it was suppose to be in on fiday, so we scheduled another appt on aug 17, the part did not come in till tues aug18, we rescheduled for thurs 20 aug was ...
Last Wednesday I called Sears Repair Center 800 number to have a Kenmore refrigerator repaired. There were some odd things about the original call... Apparently they have my phone number listed under someone else's name. I gave them my correct name, my address several times and directions to the ...
We purchase a mattress/box spring from Sears 9 months ago, and it is very uncomfortable, we tried to flip/turn and it still hurts our back. And that shouldn't happen I think a bed should last forever. Also we paid over $2,000 for this bed a posture pedic bed. I contacted Sears and they gave us the ...
I had an appointment for Monday July 13 between 8a-12p and received a call from Sears during that time informing me of a scheduling problem and the technician would need to reschedule. I rescheduled the appointment for Friday July 17 between 8a-12p. No technician showed. Someone was there the ...
3 attempts to repair central ac unit (over a two week period) on the fourth the tech informed me because they didn't fix it right the first 3 times now the compressor is bad - was told they would over night the new parts - 48 hrs went by when I called them they said they can't find the parts - told ...