We have an appointment today to have our riding mower serviced and it was sceduled between 8-12 and it's almost 3:00. Noone had the courtesy to call and let me know that there was a problem. Called customer 3x which in my opinion was a waste of time. I can't believe that they don't have enough ...
I needed to purchase a battery for my Craftsman riding lawn mower. I went to the Sears store in Colonial Heights Virginia ti purchase the correct battery. I select the battery with the help of the associate. I presented my Sears Credit card that I have had since 1982. The associate tried charging ...
I purchased an extended warranty on a treadmill from sears. When I called to set up an appointment for repair I explained to the representative that I would need 4:30 or later or a Saturday because of my work schedule. He assured me this would not be a problem and scheduled me for 4:30 or later the ...
To whom it might worry. I've invested over an hour or so about the telephone being used in various customer support representatives. I subsequently quit and attempted seeking a boss. Although awaiting a boss, I then somehow got transferred to a different division. I then quit. I've been on offer in ...
The siding work that i had done was a bad job no one came out for a final inspection when i did notice a problem i was told that it could not be corrected because i had done some extra work on my own bldg. Also the price that was quoted me was wrong and i have tried on numerous occasions to get the ...
We've been embroiled in a 2 month odyssey to obtain a simple $100 refund from a Sears online purchase. They never shipped the order, but charged our card within 2 days. Although they acknowledged it wasn't shipped, they refused to cancel our order or refund our money. After many polite phone calls ...