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Sears
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Sears
Still Waiting

I bought a washer/dryer on Aug 13th and was told delivery would be Sat Sept 3rd. Friday Sept 2nd I was called and told the delivery would be between 2:30-4:30 the next day. I would be called 30 minutes before delivery. 5:00 Sept 3rd I called the number on my reciept for delivery information to find ...

Sears
Defective Wheel Design

I purchased a Craftsman self propelled mower model 917-376480 in 2008.in the last 2 seasons I have had to replace the front drive wheels (part 194231X427 five times. The plastic gear teeth in the wheel housing contiually strip out. The drive gear is metal and the plastic in the wheel cannot stand ...


Sears
What's Customer Service?

Two years ago I purchased a new hot water heater from Sears. Last month when I noticed pooled water around the bottom of it I contacted Sears for a service call. I was told that they do not do service calls on leaky water heaters and immediately hooked me up to get a new one - after I paid $410 in ...