About 4 years ago my husband and I bought a very expensive high efficiency machine at Sears (Kenmore brand). We've had to have it repaired four separate times, with the repairs costing as much as the machine itself. My husband and I live alone, and the wear and tear on the machine is minimal. We ...
Two years ago I purchased a hot water heater from Sears. Last month I noticed water pooled around it and decided to call Sears to schedule a service call. I was informed by the representative that they don’t do service calls on leaky hot water heaters but they could replace it ‘free of charge’ all ...
Purchased a tiller from Sears, one of the big professional models. Out of the box it the starter mechanism would not engage. Sears sent out a third party to fix and the tech told me that the tiller had a manufactures defect. Tech ordered the parts, had them sent to my home and I had to install ...
I want to thank Sears for responding to my complaint. Also for resolving the issues to my satisfaction. My family has been a Sears customer for over 60 years and will continue to be loyal to Sears. ...
Purchase a washer and dryer from sear December. 2 months after the warranty expires my washer dies. After being bounced around from the sales people to customer service right up the corporate ladder i find out the make and model i purchase was discontinued the same month of my purchase. Sears was ...
I just spent 1 hour on phone w/two national Sears phone numbers AND unanswered calls at local Sears trying to see if they had a freaking product in stock to take to a dying relative. No answer! ...