Unreliable! Just spent 4 hours waiting for service technician. When they didn't show I called Sears and they said it would be another 2.5 hours before the technician could show. I had to book this a week in advance and they can't figure out how to schedule a technician? Would not consider them for ...
July 27—first attmpted repair—multiple repair attempts through today, Oct 05 AND THE WASHER IS STILL NOT WORKING! Much run around, cancelled appts, late, missed work. I have a case # from Sears Customer Solutions 1772842 and all they can offer is another appt. Today, after the 3rd cancellation this ...
A new water heater I purchased from Sears quits working - I call for a repair appointment. Earliest appointment is 5 days out second appointment option 9 days out - so they are not staffing repair technicians with an ability to service homes in a reasonable way Don't buy an extended warranty - they ...
We called Sears for repair of our Samsung Washer when pump stopped functioning. Repairman showed up today but found the control panel to be the source. The part needed to be ordered from manufacturer and could not be received other than by UPS ground! We requested overnight shipment at our expense ...
As Sears had been a trusted name for years, we felt safe in purchasing a tv from Kmart. Apparently we were wrong. We purchased the tv in November and in May it quit working. We called on May 10th and scheduled a repair appointment which had to go through Sears. A technician was supposed to be here ...
After talking to Sears appliance repair rep, I decided to purchase the 1 year extended warranty. I was told a technician would be at my home between 1 and 5. I called Sears at 4PM to find out if I was still on the schedule. They told me someone would be here at 5PM. I called again at 5pm and was ...