Poor service, customer lost time from work to meet repair timeline only to have no-show. Had to wait almost 3-months and unit still not repaired. First technician displayed very poor customer service with don't care attitude and reported to dispatch, "no problem found ", causing service ...
I am sitting at home for my 6th repair service call from Sear Home Services. Sears has only shown up 2 times so far. I am praying they show up today. My Kenmore washer is not working properly. For the first scheduled visit, their technician got sick, so we had to reschedule — for 10 days later. The ...
I have always been a long standing customer of Sears products and repair services. But, that ends today. I am writing to whomever will listen because I have reached my boiling point with their Appliance Repair Services Division. Specifically the Mid California Service District in Fresno, CA. Sears ...
Sears Home Services has been out to our house 3 times in the past 3 weeks to repair our broken Washing machine. They were coming out on a home warranty call from Frist American Home Warranty. Our washing machine stopped working and it turns out the capacitor blew. Sears has been out to our house 3 ...
My washer broke, it wont go into the spin cycle. I called Sears Home Service to repair. I had to wait a week for an appointment, no big deal. The tech shows up tells us he has to order a part and it'll be another week before he can come out again. Ok, still no big deal. The tech calls the day of ...
My Bosch Dishwasher needed a new main pump. Called Sears and made an appointment for 9a-1p at my apartment in NYC. Called at 12:30, they said he was on his way to my house. Guy finally showed up at 2:15 claiming he had no idea what my time windows was. He also added that Sears had lied about having ...