We bought a Kenmore Bottom-Mount Refrigerator on 5-8-09 and I started going bad in April. A Blue Crew Serviceman came out and said the refrigerator needed a circulating motor. We waited over a week for that part to come and for the repairman to come back to install the part. But the circulating ...
I have a so-called "Master Protection Agreement" with Sears for a Kenmore heat pump. I originally reported the failure of the heat pump to Sears on May 26 and was told that under their "emergency" service designation I would receive a repair call on June 3, over a week after I ...
I'm putting this message out so people won't make the same mistake. There is not any existing customer service for repair services. My washing machine came broken but they would not exchange it. Concrete parts came in broken. They just glued it and told me it will always come broken. Technician ...
I made an appointment last week to get my gas dryer fixed. I called 800-4-MY-HOME like I did a couple years ago and instead of getting a live person I got an automated system. I had to call back 3 times to get it right but finally got an appointment scheduled. A couple of years ago I needed the ...
The Sears Blue Crew came out to service my washer and now I have to wait 4 more days until a part comes in before I can (hopefully) use my washer again. Approximately 1 week ago we had a Sears Crew member come out and diagnose the problem with our machine. He ordered parts and scheduled a new call ...
Called sears service center 1st. Of Feb. Needing Kenmore dishwasher repaired, it was leaking from side of machine. Took about 3 weeks for repairman to come and too him about 10 minutes to see problem and order new dishwasher tub. Took about 3 days to get tub delievered to home (impressed with ...