I was overcharged for my room, so when I called to complain they said, "sorry no refunds it's policy". I was overcharged! Also, I was charged a $10.00 fee for using the site which they never told you about when booking. During the conversation with a terrible customer service (which was ...
Stay away from RoomStays! All they do is book you a room that you could do just as easily yourself (same info that you would type into the hotel site), then charge you a $10 fee! (Of course they don't tell you up front - all the info is hidden in a tiny little icon.) Also, you do not get a better ...
In addition to the mandatory 9.95 "service" fee, they also charged an additional $10 for tax. I went to the hotel website and the price was $20.00 less! Do not do business with this site! ...
Company is terrible to do business with. Does not give full disclosure of charges, books wrong rate but still charges and won't refund. Could not explain the fees or what they were for. They took the wrong email and I did not receive confirmation for 2 days even though I called 4 times. Reservation ...
I put Embassy Suite in the Bing Search Engine and it did come up, with photos, and room availability. I selected the room only to find out that it was under a third party... Roomstay. I was not aware of this at the time of booking and was not given a refund or any real assistance. The operator just ...
I made a reservation what I thought was through the hotel but when I called to cancel they said I had to call Expedia. So I got the number from my email. I called to cancel my reservation and she said it was all taken care of. I paid with a credit card and they said it would take a few days to ...