Filed a warranty claim on our $8,000 play system for the wood rotting out on the main floor beams & decking on may 4th. They replied I will be notified of warranty decision within 3 to 4 weeks It's now 6 weeks later. No response! ...
We currently have a Rainbow Play System that we purchased still in warranty. We have been working with the warranty division for over 90 days and have received wrong parts, terrible response times, and horrible customer service. I have kept all of the emails between their warranty division that ...
They do not care after the sale. Stay Clear Away From Rainbow Playsets... We spent $3,700 on our Rainbow Castle in 2003 at their Lake in the Hills, IL. Location We stain our set every year, go over all nuts, bolts, screws. We bring in the tarp, tire & all swings in the garage every winter. Now ...
This company did not honor it's lifetime guarentee. We bought a system from rainbow with a lifetime guarentee. We moved and need it put back together. This company is giving us the run around with no one taking any responsibility for their guarentee. They are rude disrespectful and seem to have no ...
On November 7 my spouse and that I bought a play-set for the kids that was their holiday present. It had been to become shipped whenever we shifted into our new house. We're nearly prepared to transfer to our new house then when I named the organization it had been offered and also the new operator ...
I purchased a Rainbow Play System with a "Lifetime Warranty" at a cost of more than $6500.00. Upon installation, the installers dug the system too deep into the ground. (the yard was perfectly level) During installation, the installer waited for me to leave and quickly had my wife sign a ...