They do not care after the sale. Stay Clear Away From Rainbow Playsets...
We spent $3,700 on our Rainbow Castle in 2003 at their Lake in the Hills, IL. Location
We stain our set every year, go over all nuts, bolts, screws. We bring in the tarp, tire & all swings in the garage every winter.
Now in May we noticed some rotted wood, a couple of screws not tightening. WE called Rainbow's local main office in Vernon Hills IL, they said this is normal wear & tear. After my wife persistently pushed, Rainbow told us to take pictures and send them in. How do you take a picture of a screw not tightening I asked. I was clear no one was coming out to look at this. After seeing the pictures we were told once again normal wear & tear.
Now in April we have a lot of rotted wood. Nuts, bolts, screws will no longer tighten as a result of the rotted wood. Over the phone a Rainbow Rep told me the wood was not rotted. As a licensed General Contractor and a custom home builder, I asked her, how over the phone you can tell me that the wood is not rotted? Next, she tried to tell me this is normal wear and tear. (The Best Part) She finally offered to send a Rep out, But first wanted me to pay up front for a trip charge.
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