PODS is big on giving ETA - estimated time of arrival. I don't have a problem with that. What I DO have a problem with is when their truck breaks down, I have to miss work all day to wait for them and there is no phone call to let us know that their delivery is going to be hours late. And what does ...
PODS has compounded my complete disappointment. It has been over 4 weeks since my furniture was finally delivered. Here is clarification of my old complaint issues and my additional complaints: 1) I would not have received my furniture, if I had not demanded it. 2) I was promised a call to discuss ...
We stored our property with PODS in Riverside, CA for two years during a move from another state. We purchased our own insurance for the property as it was equivalent to or better than the insurance that they offer through one of the great insurance companies out there. USAA We paid them to take ...
You can tell a bad service company when you have a problem and they never say "let's make this work" or "I'll see what I can do." The PODS people - both the local franchise and the national - immediately start rambling on about fine print in the agreement that you signed that ...
PODS delivered my POD on 2 1/2 weeks early and damaged my brick retaining wall. It took over two months to resolve my delivery issue. They never returned my phone calls and when they finally got back to me to inform me that they reviewed the call and determined that they made the error they had the ...
The PODS delivery guys was awesome, went out of his way to help. The problem is with the customer service/billing. First of all, I think the way PODS does their quotes is disingenuous. If you get a quote for moving, the quote only includes initial delivery and first months rent - it does not ...