PODS has compounded my complete disappointment.
It has been over 4 weeks since my furniture was finally delivered. Here is clarification of my old complaint issues and my additional complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I want the name of the last PODS agent working with me on delivery of my PODS. I would like to include his name in my American Express dispute.
4) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.
6) I would like the address of the PODS Executive Office so I may let them know what they are missing in professional customer service.
ORIGINAL COMPLAINT:
PODS
I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation.
The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.
Sincerely disappointed in the service,
END ORIGINAL COMPLAINT.
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