I booked through Otel.com for a room at the Allegro Hotel in Cozumel, I even spoke to a rep to make sure that we had the upgraded room and we were assured we did so I went ahead and booked. I took it upon myself to call the hotel to confirm the booking and I was told I only had a budget room, I ...
As the customer care manager for Otel.com I am delighted that we have the opportunity to be part of a management website that focuses on Customer Service which allowing both clients and companies such as Otel.com to build long term relationship with clients that leads to trust, stronger ...
I booked through a room for the same night through www.otel.com. They sent me a reservation for a hotel. Reading the small print it said it would take 5 hours to confirm. I was due to arrive in 3 so I phoned the call centre to find out the situation. Lucky I did - they told me there were no rooms ...
AVOID like the plague... Took money off my card straight away, a couple of pounds more than quoted, they said it was exchange rate difference. Two days later then sent me email to say could not honar hotel, was fully booked. I called hotel had lots of rooms left, they said there allocation had been ...
I have recently booked a room in Vegas (Paris Hotel), and I am astonished by their customer service. Long story short, I have had issues with the booking, but everybody their made their best to help, answering my emails and regularly following up. So I enthusiastically recommend the use of their ...
I arranged a resort with otel.com last March from an internet restaurant and obtained a contact confirming my scheduling. The resort was marketed to be 5k from Bergamo (France), the cab driver explained it'd charge 1 pound per km then when 25 units along with a 25 pound statement later I questioned ...