This company is a complete sham. I must admit that my therapist was excellent, but it seems like the manager and front desk employees, who welcome you with a charming smile, must be trained at being vague and devious. When I first went there an employee tried to persuade me to sign a one year ...
Massage Envy cancelled my contract after a year, which I was expecting. But I had 4 massages that I had paid for and never used that just disappeared! Upon signing up, one of their biggest selling points was that you could miss months and make up for them later. Liars! ...
This company is awful! The OWNER of the massage envy lied about what the terms of the contract were. She knew I was in a hurry, was very push, and told my friend and I that we could cancel our memberships whenever we wanted to. A month later, I go to cancel, and her assistant tells me it's a 12 ...
Like everyone on this thread, I too was ripped off. Massage Envy wont give me my prepaid massages until I pay another month of membership before I cancel. I have been a member for 3 years and and its not like I was locked into a 12 month membership contract. It was a month to month agreement ...
I signed a one year contract with Massage Envy July. As luck would have it I was diagnosed with breast cancer the following month. I had surgery in October and started radiation in December. I contacted Massage Envy and requested my contract be cancelled due to the circumstances. The denied the ...
I signed up for a monthly massage contract with the ability to cancell during a specified time period. I decided to cancell and contacted them to find out the process. I went in to sign the cancellation paper and was told it would be processed. Two months later a change for service was taken from ...