We purchased one pair of glasses, with frames, paying the exorbitant sum of $529.00. AT 13 months, layers of lenses started to separate, rendering glasses unusable. On contacting company, we were told that the warranty for defects was limited to one (1) year. The company refused to refund, or make ...
I am finally allowed to talk about this and I am still fired up. I was an employee of Lenscrafters for four years. During that time I received more customer service awards and maintained some of the highest levels in the store. However things came crashing down when a new DM was hired.in comes ...
On 5/8/10 I ordered and paid for a pair of Poly SGP Lens (Poly), Progressive - Varilux bifocal eyeglasses with coating for 609.00. Delivery of these lenses was scheduled for 5/17/10. Today is the 5/22/10 and the lenses are still in transit. I inquired of the sales personel without a reasonable ...
I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply of the clear contact lenses from them. On one of the sites on the internet I found beautiful colored contact lenses with my dimensions and I ordered them. When a representative from the site ...
I bought 2 pair of lenses for over $550 at Lenscrafters in Charlotte, NC and the lady there did not want to give me new cases for them. I had to argue to get them. No more Lenscrafters for me. This was purchased at the Carolina Mall store on March 26. The lady was not at all friendly and made me ...
I'd like to preface this by saying that the customer service I received upon my initial visit to Lenscrafters, in Chico, CA, was absolutely superb. From the sales associates, to the technicians, to the optomitrist, I was treated well above what is expected. Now, to my story: I went to Lenscrafters ...