I purchased my contacts from Lenscrafters and they were fast to send me my trial pair, however it's been 14 days since I placed my order for my 3 month supply. I called and they told me my order would be at their store in 6 days. I will be waiting a grand total of 20 days, and 14 business days for ...
Visited shop today to obtain cups. I got a printed out backup of the structures I needed, and my insurance info. Once the spectacles were completed they'd utilized the incorrect structures (more costly types) and included an optoion towards the contacts without discussing some of this with me. Our ...
I am very pleased with Lenscrafters. They are very friendly and do a thorough exam. I bought new glasses last spring, took them home and tried them out, turned out I didn't like the frames. I took them back and selected new frames. They were very nice refunded the cost against my new glasses ...
We purchased one pair of glasses, with frames, paying the exorbitant sum of $529.00. AT 13 months, layers of lenses started to separate, rendering glasses unusable. On contacting company, we were told that the warranty for defects was limited to one (1) year. The company refused to refund, or make ...
I am finally allowed to talk about this and I am still fired up. I was an employee of Lenscrafters for four years. During that time I received more customer service awards and maintained some of the highest levels in the store. However things came crashing down when a new DM was hired.in comes ...
On 5/8/10 I ordered and paid for a pair of Poly SGP Lens (Poly), Progressive - Varilux bifocal eyeglasses with coating for 609.00. Delivery of these lenses was scheduled for 5/17/10. Today is the 5/22/10 and the lenses are still in transit. I inquired of the sales personel without a reasonable ...