6 years ago I purchased a watch a a lifetime battery replacement. Since then about once a year the battery goes dead and they have replaced it. Last year I went to the Kay Jewelers in the Middletown NY Mall Galleria. The rude male sales person said he wasn't going to take the watch apart once he ...
Did not honor my warranty of a ring that was a gift from my son. I was willing to pay the $25 to put in the new stone but the jeweler said it wouldn't stay in for long. Then proceeded to tell me that the ring wasn't very expensive and they would give me the $ towards something else. What incredible ...
Bought a expensive diamond necklace less than 5 months ago. Worn about 10 times. Clasp breaks. I take it back to Kay and was told should have bought there warranty policy. How about you sell merchandise that last more than 6 months. Never again. Have probably spent more the $10,000 at Kay Jewelers ...
I bought the engagement ring in June from Kay Jewelers in Appleton and in January we both decided to buy our wedding bands from Kay Jewelers in Wauwatosa at Mayfair Mall. When we bought the wedding bands we were told to wait a month before the wedding and then get the ring squared (to match my euro ...
I bought diamond earings four months ago, I asked the sale's person what happen's if a diamond falls out and she said bring it back and they will replace it. A diamond fell out i took it back and they said they will replace the diamond but i must pay for them to mount it, What? About the Mounting ...
My husband and I thought we would get ahead in the game and buy his wedding band 6 months before our wedding date. So we had purchased him a Tungsten band. The representative that had sold the band to us had told us that this was the most hypo-allergenic material they carry. That was one of the ...