I bought a cursed HP Pavillion dv7 sometime about October and right from the beginning the notebook had major issues. It would overheat, crash constantly because of the overheating, and was extremely slow when it would even get hot at the slightest. In fact, sometimes it got so hot that you could ...
I have faxed this several times to Todd, EVP - Personal Systems at HP headquarters with not even an acknowledgment. I am hoping you can help in what I call the Hewlett-Packard debacle. I have a 9 page set of notes plus as many attachments documenting what follows but I will summarize as best I can. ...
I am health care provider. My computer crashed while trying to back it up. The error read "CPU fan failure, shutting down to avoid damage to the CPU". The computer was only a couple months old. I called the store (Office Depot) where it was purchased. They told me to send it in to HP. I ...
My touchsmart desktop, vista, crashed. After several days on the phone with tech support I was told I had to take it back to factory defaults. I lost 5 years of pictures. The computer is over 2 years old. Last year I purchased and extended warranty. I was told last week that I had no warranty. I ...
Here are a few points taken from HP’s Standards of Business Conduct: Building trust together and I've rated each one as follows: 1) Passion for customers - FAILED2) Uncompromising integrity - FAILED3) Customer loyalty – FAILED Now let me tell you WHY: The following is an e-mail I sent to HP Canada ...
I have called HP technical support multiple times due to overheating. I have spoken to multiple technicians. The first time I was escalated to "Executive Customer Relations" to a Sam Hayre who I've never actually spoken to. I called back again for the same issue, spoke to a technician in ...