I have faxed this several times to Todd, EVP - Personal Systems at HP headquarters with not even an acknowledgment. I am hoping you can help in what I call the Hewlett-Packard debacle. I have a 9 page set of notes plus as many attachments documenting what follows but I will summarize as best I can. ...
I am health care provider. My computer crashed while trying to back it up. The error read "CPU fan failure, shutting down to avoid damage to the CPU". The computer was only a couple months old. I called the store (Office Depot) where it was purchased. They told me to send it in to HP. I ...
My touchsmart desktop, vista, crashed. After several days on the phone with tech support I was told I had to take it back to factory defaults. I lost 5 years of pictures. The computer is over 2 years old. Last year I purchased and extended warranty. I was told last week that I had no warranty. I ...
Here are a few points taken from HP’s Standards of Business Conduct: Building trust together and I've rated each one as follows: 1) Passion for customers - FAILED2) Uncompromising integrity - FAILED3) Customer loyalty – FAILED Now let me tell you WHY: The following is an e-mail I sent to HP Canada ...
I have called HP technical support multiple times due to overheating. I have spoken to multiple technicians. The first time I was escalated to "Executive Customer Relations" to a Sam Hayre who I've never actually spoken to. I called back again for the same issue, spoke to a technician in ...
I bought a new Hewlet Packard HP Officejet 6500A All in one printer and have a lot of problems with importing memory cards from camera to computer. I have done it before but it does not work all the time. I have tried their support but you have to pay to talk to a tech and after buying the new ...