In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst! I bought an OfficeJet J6480 from the HP website. I immediately had problems with it from day one. The off button doesnt work (you have to unplug it!), the top loader doesn't load, so I cannot ...
HAD 3210 for well over a year and found it almost impossible to use - we are forever being told "the tray is out of paper" when it isn't. And when it does go through it often jamsUsed to have a much cheaper Epsom that just printed. Up-graded to get a scanner, copier and printer all in one ...
When I first got the printer, it didn't work. Spent 3 hrs on phone with service dept. Still didnt work. Then I hired a pro who spent 4 hours on phone with HP and got it to work (I paid the pro). Now it will not do what its supposed to do. I have phoned, corresponded e-mail (at least 4 times) to no ...
The HP support and case managers are the most horrible support I ever seen, I have been dealing with several Hardware companies, but HP support is exceptional and is extremely bad. Imaging if you have business and you have a product from hp that is still under warranty and you are waiting months to ...
HP has had my notebook since 1/30/08. It is now 4/7/08 and I have no computer and no indication that my fixed computer will be returned or replaced with an actual working computer. My notebook was working fine until one point the screen would scramble. The only solution was to reboot. I submitted ...
I purchased an HP Hewlett-Packard printer at an Office Depot and paid an extra $19.99 for an extended warranty that was supposed to cover EVERYTHING. I had had the printer for about a month when it just stopped working for no reason. I called Office Depot and asked if I could exchange for a new ...