I love working with Hearthside and I always get good service. I am a builder and have bought about 10 fireplaces from them. They are great and always take care of everything. I have always had great service from Casey. ...
Merchandise received damaged or not received at all and company does nothing. STAY AWAY.intend to file complaints with BBB, TN State Attorney General's Office. They won't be in business for much longer. Read their reviews elsewhere. Everyone has same bad experience. ...
Received merchandise that had obviously been previously returned and was damaged, yet merchant responded that they could not accept damaged merchandise. Even though damage was reported immediately (prior to installation, use, etc), merchant required customer to file a claim with warranty services ...
Hearthside refuses to honor warranties and will not follow up with customers. Stay away from purchasing any products unless your not worried about good products ...
Hearthside will not respect guarantees and certainly will not follow-up with clients. Avoid buying any products until your not concerned about great items. ...
Ordered some parts in error online because parts picture and/or detailed description was not available. Items were not as expected once shipment received. Then no chance what so ever to get a refund because of company return policy. They now have my money and the products I returned. I am out the ...