My order from Hearthside was delivered badly damaged. It took over 2 MONTHS to receive a working replacement that they are now trying to charge us for twice. I have spent countless hours calling, emailing, etc. With very little response and absolutely no apology out of anyone. Some of the worst ...
Think twice before ordering from this company. You would think by looking at the website that this company would have it's act together. No one answers their customer svc lines and their reps are remote and not at the location. Therefore they never get back to you either. It is like a giant scheme ...
Dawn McDaniels sent the wrong product. Hearthside, the service department and the Onwner of Hearthside has ignored my emails and telephone calls. I have spent of 20 hours of phone calls and letters to Hearthside, meeting the shipping company, talking with dispute department of the Credit Card ...
This company took my 798 dollars and I have NOTHING from them at all but heartache. Stay away from them. I ordered the wrong fireplace from them called and told them and they have kept my money with no response to me, my credit card company or the Better Business Bureau of Chattanoogo. ...
Service Department and the Owner of Hearthside ignores emails and telephone messages, overcharged me twice, refused to deal with the issues, complicated my Credit Card Service for three months, and has ignored my written request to replace faulty parts. We now have charges pending for in the area ...
The customer service at Hearthside Distributors is VERY poor. Their website is confusing - we ordered a fireplace with doors and a frame. As their website is very confusing, we ordered the wrong doors (they didn't fit) and when we tried to return them, we were charged a 20% restocking fee. There ...