Ordered 140$ worth of chimney parts for my pellet stove, almost every piece was barely packaged with any stability. The parts bounced around so much that the box was torn and broken and parts were less than usable. Probably the worst online shopping experience I've ever had and I do 95% of my ...
A few years back i purchased a home that had cheap "big box" gas logs installed in the masonry fire place. I disliked them after giving then a go and decided to opt for a "real" fire. Well as time went on I grew tired of the hassle and my heat going up the flew so I decided to ...
Purchased Fireplace insert. Hearthside offered BEST Price & EXCELLENT Service. Had issue on delivery, immediately noted problem, followed their web site Return Policy. Customer Service was responsive and immediately corrected return. Would buy from Hearthside again. Reputable Vendor & ...
I wanted to add a remote to my millivolt control valve gas fireplace so a little internet research led me to Hearthside. I wasn't sure which unit was best for me but an email to hearthside cleared up my uncertainty and they recommended a remote. I followed their recommendation and have been very ...
Bought our gas fireplace from Hearthside several years ago. Since we were DIY'ers, they were very helpful and answered all our questions. ...
I order a Cal Flame drop in grill with a side burner and drawers. I was very pleased with the customer service. This was my first time buying these products. Hearthside made my experience enjoyable, im very pleased. ...