My wife, Vivian, and I bought a brand new Ford Taurus in July of 1997 from Santa Margarita Ford in Rancho Santa Margarita California. In July of we noticed a hesitation in our car after it came to a stop or climbing up a hill. We were initially told that the car had too few miles on it for it to be ...
1993 Ford Explorer XLT with peeling paint on hood, roof, and fenders. Caused by known factory defective e-coating priming process step skipped, which lets the clearcoat basecoat peel away. The selling dealership; North Central Ford, repainted the roof of the vehicle in March, 1999, three years ...
June 18 I bought a 2002 Mercury Cougar in July. The car has had one breakdown after another. The car at this point has been in the shop numerous times. The first time was for the air conditioner. The first time in the shop was July 16. Part had to be ordered took several days. That was fixed ...
On May 10th I brought a brand new 03 Ford Focus. On May 15th I was heading back to base when my front brakes locked up in the middle of the interstate. I was traveling south on I - 85 in the right lane to take the exit ramp to highway 5 to my friend's house. The car went from the right lane all the ...
This letter comes to you from a customer who feels as though customer service is anything but Ford Motor Company's policy. I have been an owner of a Ford for just over 3 years, with really no issues or complaints regarding service of any form. Recently though, I have encountered them over and over ...
My engine was destroyed during an emisions test at a service station. The service station says the state (New York) does not hold them liable for anything that happens during an inspection. My 6 yr. Extended warranty ended 3 weeks before the incident and Ford does not want to hear it. They want ...