I needed to replace the carpet in my conference room at work so I called Empire. From day one it is apparent that unless you have a huge amount of carpet to install the sales rep would continue to remind you that your project was not worth the time. Below is the last email between the sales rep and ...
I had an appointment with Empire last saturday for an estimate for carpeting on my stairs and basement and it was the strangest experience. When the sales person arrived, he was so friendly and helpful. We looked at the products and he took measurments etc. He gave us the quote and the price was ...
Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with the guidance and ...
I had the greatest sales experience in a very long time. Ronn Foit was a pleasing individual that represents this company well. He is competent and effective. I admire great service and this is why I will be getting "new" carpet on tomorrow! Thank you, Ronn Foit... U ROCK! If anyone needs ...
I purchased a brand new Tub Liner from Empire in 2010 and insurance. I was told that my purchase had a life warranty. Needless to say, this was not true. I called Empire twice complaining about water getting underneath the liner, causing the liner to leave the wall. I was told that they do not take ...
This company is all about sales. They have the worst customer service possible... I will try and communicate with Steve Silvers, the CEO, and explain to him why I will never use his company after spending 20k with them. Their pricing does not make sence because they sub all of their work and are ...