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Empire Today
Found 435 reviews / complaints
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Empire today
Poor customer service

I needed to replace the carpet in my conference room at work so I called Empire. From day one it is apparent that unless you have a huge amount of carpet to install the sales rep would continue to remind you that your project was not worth the time. Below is the last email between the sales rep and ...

Empire today
Don't call unless you are sure you

I had an appointment with Empire last saturday for an estimate for carpeting on my stairs and basement and it was the strangest experience. When the sales person arrived, he was so friendly and helpful. We looked at the products and he took measurments etc. He gave us the quote and the price was ...

Empire today
Do not buy

Google the names of the Sales Manager and the self proclaimed “VP of Customer Service”, and DOZENS of complaints come up. I have a customer satisfaction issue they are not willing to budge on, and it is extremely disappointing as I relied on their #1 sales rep to provide me with the guidance and ...

Empire today
Empire Rocks w/Ronn F. - Carpet

I had the greatest sales experience in a very long time. Ronn Foit was a pleasing individual that represents this company well. He is competent and effective. I admire great service and this is why I will be getting "new" carpet on tomorrow! Thank you, Ronn Foit... U ROCK! If anyone needs ...