When moving to a new home in Florida, I requested that my Direct TV programming be transferred to our new location. They insisted I needed a new box. After installation we did not have reliable programming. Daily we would be in the middle of a show and the show would be lost or so scrambled that we ...
I am writing to express my dissatisfaction with your company policy on contract renewal without informing the client of the policy. I had five receivers in my home: four new ones and one old one left over from a previous contract that ended 3 years ago. Recently, the old receiver lost sound. After ...
I switched from DirecTV to Dish Network. DirecTV sent me some boxes to return their equipment, which I did. They received it on March 22. On March 24th, they charged my credit card $519 for "unreturned equipment." I immediately notified them of the mistake, and they told me they would ...
My wife and I just moved into our house. We called and had DirecTV set us up. They did this without ever having us do the verbal agreement where you answer yes 100 times on the phone, and we did not sign anything, but we are told we are in a contract. We told them Dish has so many good deals, but ...
My parents are having to deal with DirecTV because they switched to Dish TV. They were with DirecTV for around 9 years. This year, after a big storm, lightning came in through the receiver and fried the box and the TV. DirecTV could not or would not help them get this problem fixed. They would not ...
I recently switched to cable. When I checked one of my debit accounts, DirecTV had a pending charge of $75. This was never authorized over the phone or in writing. They stated to me that they have the right to do this. This is credit card fraud. I have used this card in the past as a one-time EFT ...